Still Waters Scenic Tours (“Still Waters,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request or book a tour, or otherwise interact with our business.

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1. Information We Collect

We may collect information that you provide directly, including:

• Your name

• Email address

• Telephone number

• Pickup address or requested pickup location

• Number of guests

• Preferred tour and travel date

• Names or ages of children travelling

• Child-seat or booster-seat requirements

• Mobility or accessibility information you choose to provide

• Food allergies or dietary requirements

• Special requests, questions, or other information submitted through our forms

• Booking, payment, cancellation, and transaction information

• Communications between you and Still Waters

 

We ask that you provide only the health, accessibility, dietary, or child-related information reasonably necessary for us to plan and safely deliver your tour.

Our website provider and connected services may also automatically collect technical information such as IP address, browser and device type, pages visited, date and time of access, referring website, and cookie or analytics information.

 

2. Why We Collect Your Information

We may use personal information to:

• Respond to questions and tour enquiries

• Recommend suitable tours

• Confirm availability

• Create and manage reservations

• Arrange pickup and transportation

• Plan child seating, accessibility, dietary, or mobility accommodations

• Process deposits and payments

• Send booking confirmations, reminders, updates, receipts, and service-related messages

• Contact you regarding weather, road closures, itinerary changes, delays, or emergencies

• Provide customer service

• Maintain business, accounting, insurance, and legal records

• Improve our website, services, and customer experience

• Prevent fraud, misuse, or security incidents

• Comply with applicable laws and regulatory obligations

 

We collect only information that is reasonably required for identified business purposes.

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3. Consent

By providing personal information to us, you consent to its collection, use, and disclosure for the purposes described in this policy or explained when the information is collected.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing certain services—for example, we cannot provide hotel or home pickup without a pickup location.

 

4. Payments

Payments may be processed by Wix or another third-party payment provider. Still Waters does not intend to directly collect or store complete payment-card details.

Payment providers process information under their own privacy policies and security practices.
 

5. Service Providers

We may share limited personal information with service providers that assist us with website hosting, booking and scheduling, payment processing, email and customer communications, analytics, accounting, insurance or legal services, technology, and data storage.

 

These providers receive only the information reasonably needed to perform their services. Some providers may store or process information outside Alberta or Canada, where it may be subject to the laws of another jurisdiction.

 

We do not sell or rent your personal information.

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6. Marketing Messages

We may send promotional emails or texts only where permitted by law and where we have the required consent or another lawful basis.

 

You may unsubscribe at any time. Transactional messages concerning an enquiry, booking, payment, schedule change, or safety matter may still be sent when necessary to provide the requested service.

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7. Photographs and Social Media

We will not intentionally use identifiable photographs or videos of guests for advertising or social-media promotion without permission.

 

Where consent is requested, declining will not affect your ability to participate in a tour.

 

Guests are responsible for respecting the privacy of other people when taking and posting photographs.

 

8. Cookies and Analytics

Our website may use cookies and similar technologies to operate website functions, remember preferences, understand website traffic, improve performance, and support booking or payment features.

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You may adjust browser settings to restrict cookies, although some website features may not work properly as a result.

 

9. Security

We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

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No online system is completely secure.

 

10. Retention

We retain personal information only as long as reasonably necessary to provide services, resolve disputes, meet accounting, tax, insurance, and legal obligations, enforce agreements, and maintain required business records.

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When information is no longer reasonably required, we will securely delete, destroy, or anonymize it, subject to legal retention requirements.

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11. Access and Correction

You may contact us to request access to personal information we hold about you or to ask that inaccurate information be corrected.

 

We may need to verify your identity before responding. Access may be limited where permitted or required by law.

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12. Children

Tour bookings must be made by an adult. A parent or legal guardian must provide any personal information concerning a child and must supervise the child throughout the tour.

 

Please do not submit unnecessary sensitive information about a child.

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13. Privacy Incidents

If a privacy or security incident occurs, we will investigate and take appropriate steps under applicable law. Depending on the circumstances, this may include notifying affected individuals, regulators, insurers, or service providers.

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14. Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on our website with an updated effective date.

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15. Contact Us

Questions, access requests, corrections, or privacy concerns may be directed to:

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Still Waters Scenic Tours
Calgary, Alberta
Email: stillwaterstours@gmail.com
Phone: 647-482-4701​​​​​​​​​​​​​​​